FAQs

We do not offer exchanges on opened products. However, for customers selecting local pickup, we occasionally offer trades — but the item must be opened at the time of pickup and the trade request made on the spot. We want to ensure fairness and keep the mystery magic alive!

Yes — trades are available for local pickup customers only and depend on what we have available at the time of pickup. Your item must be opened on-site and the trade request made on the spot. It’s part of the fun! We do this to keep the mystery, fairness, and excitement alive with every swap.

All sales are final — our commitment to authenticity means each item is carefully sourced and genuine, so we’re unable to accept returns.

However, if you’ve selected local pickup, we occasionally offer trades! To keep things fair and fun, your item must be opened at pickup, and the trade request made on the spot. It’s our way of keeping the mystery magic alive while offering a little flexibility for our local community.